Responsible Gaming

Gaming Should Be Fun, Not a Financial Solution

At Royal Reels NZ, we believe that online gaming should be enjoyed as entertainment only. Gambling should never be considered a way to earn money, pay bills, or solve financial problems. If you're playing to recover losses or make money, it's time to reassess your relationship with gaming.

We're committed to promoting responsible gaming practices and supporting players who may be experiencing difficulties.

Age Verification

You must be 18 years of age or older to participate in online gaming in New Zealand. We take age verification seriously and require all players to confirm their age before accessing our platform. If you're under 18, please do not attempt to create an account.

Warning Signs of Problem Gambling

If any of the following apply to you, please seek help immediately:

• Chasing losses: Spending more money trying to win back what you've lost
• Hiding your gambling: Keeping your gaming activity secret from friends or family
• Loss of control: Gambling longer or with more money than intended
• Neglecting responsibilities: Skipping work, school, or family commitments to gamble
• Gambling with money you can't afford to lose: Using rent, bill, or food money for gaming
• Mood changes: Using gambling to escape stress, anxiety, or depression
• Failed attempts to quit: Repeatedly trying and failing to reduce or stop gaming
• Borrowing to gamble: Taking loans or using credit to fund your gaming activity
• Relationship strain: Gaming is causing conflicts with loved ones
• Physical symptoms: Sleep problems, irritability, or anxiety related to gaming

Self-Help Tools & Features

Royal Reels NZ provides built-in tools to help you maintain control of your gaming:

• Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
• Loss Limits: Cap the maximum amount you're willing to lose during a gaming session
• Reality Checks: Enable reminders during gameplay to take breaks and reflect on your spending
• Session Time Limits: Set automatic logout times to prevent extended gaming sessions
• Self-Exclusion: Temporarily or permanently exclude yourself from your account and all Royal Reels NZ services
• Account Cooling Off: Request a mandatory break from gaming for a set period

To access these tools, log into your account and visit the Responsible Gaming settings in your account dashboard.

Free Support & Help Organizations

If you're struggling with problem gambling, help is available. Contact these organizations:

New Zealand

• Problem Gambling Foundation (Te Hiranga Taiohi): Free, confidential support and counselling
  www.pgf.nz
  Phone: 0800 664 262
  Available 24/7
• Gambling Helpline: Free counselling and support
  Phone: 0800 654 655
  Available 24/7

International Resources

• GamCare (United Kingdom): www.gamcare.org.uk
• GamStop (United Kingdom): www.gamstop.co.uk
• Gambling Help Online (Australia): www.gamblinghelponline.org.au
• Responsible Gambling Council (Canada): www.responsiblegambling.org
• National Council on Problem Gambling (United States): www.ncpgambling.org

Take Action Today

If you recognize any warning signs of problem gambling in yourself or someone you know, please reach out for help immediately. There is no shame in seeking support — problem gambling is a treatable condition, and recovery is possible.

Contact the Problem Gambling Foundation or Gambling Helpline today:

• Problem Gambling Foundation: 0800 664 262
• Gambling Helpline: 0800 654 655

Remember: Gaming should be fun. If it's not, help is just a phone call away.

Last updated: 2026. For more information about responsible gaming, visit the Problem Gambling Foundation.